General terms

TERMS AND CONDITIONS for usage of the hotel capacities and other services – HOTEL LINASI RESORT  

1. GENERAL PROVISIONS 

1.1. This General Terms and Conditions and instructions for use of hotel capacities, i.e., accommodation in a hotel room (hereinafter referred to as ”General Terms and Conditions”) are an integral part of the contract, concluded between Linasi, družba za upravljanje, d.o.o., Lačja vas 22A, 3331 Nazarje, registration number 9682473000, tax number SI 89066774 (hereinafter referred to as the ”provider”) and the person, who placed a reservation or an order for the use of hotel capacities or other services, provided by the provider (hereinafter referred to as ”guest”) and are valid for usage of hotel capacities at Linasi Resort Hotel and other services by the provider.

1.2. ”Guest” means any person who uses this website and/or placed a valid order for the use of the provider’s services orally, in writing or electronically (hereinafter referred to as ”booking” or ”order”), uses the provider’s service or has paid for a service. Any third party who placed an order on behalf of other person is also considered as a ”Guest.”

1.3. Guest with placing a reservation and/or using a service complies with the General Terms and Conditions and confirms, that he was made aware of its’ content when placing a reservation and that he understands it. Guest can be made aware of the contents of General Terms and Conditions at the website [•] and at the hotel reception. General Terms and Conditions can also be found in the information folder in the hotel rooms.

1.4. The provider will take due care in the design of the website to ensure that the information on its website is accurate and up-to-date, however, the provider accepts no responsibility for the accuracy and integrity of such information and shall not be liable for any damages resulting from the information published.

1.5. The General Terms and Conditions are valid for all services by the provider, which, in addition to the provision of accommodation in hotel rooms, restaurant, bar, event organisation and rental of conference spaces, and other services by the provider, include additional services or benefits, all of which are referred to collectively as the “services”. These General Terms and Conditions are not valid for renting out electric bicycles and equiment, which is governed by the General terms and Conditions for the Rental of Electric Bicycles and Equiment, accessible to you via the following link: [•].

1.6. An integral part of these General Terms and Conditions is also an applicable price list.

Provider information:

Linasi, družba za upravljanje, d.o.o.

Lačja vas 22A 3331 Nazarje

email: info@linasiresort.com

phone number : +386 40 833 331

Registration number: 9682473000

Tax number: SI 89066774

2. GUEST ARRIVAL AND DEPARTURE 

2.1. Hotel Linasi Resort

Check-in time is from 12 pm until 5.00 pm.
Check-out time is until 10:00 am.

In the event that the late check-out is not agreed with the hotel staff, the guest will be charged:

  • EUR 15.00 per person for check-out before 13:00 pm;
  • 50 % of the daily rate according to the valid price list for check-out after 13:00 pm. 

2.2. Reception 

The hotel reception is open every day from 07:00 am to 5:00 pm. However, the provider offers a “self check-in” option, ensuring that guests can check in at any time of their choice. In case you have chosen the self-check-in option, we will provide you with instructions on how to access and handle your room key.

3. RESERVATION CONDITIONS

3.1. The provider offers two ways for guests to book hotel accommodation. First, via the form on our website, where you can forward your enquiry to us by email at info@linasiresort.com and we will send you an offer. In this case, the contract between the provider and the guest is concluded when we receive your written confirmation of the reservation or offer. In the event that we do not receive such confirmation, the reservation will be deemed as if it had never been made. In addition to the above, we also offer the option of making a reservation via online booking channels (such as booking.com).

3.2. When making a reservation, the guest shall provide information about his/her name, surname and address, the number of guests, the dates and type of service chose and shall guarantee the truthfulness and authenticity of such information. In the event that the guest does not provide the correct information at the time of check-in, he/she shall be liable for any costs or consequences arising from the incorrect information.

3.3. The guest is bound by the confirmation of the reservation. The guest may cancel the reservation only in accordance with the provisions on cancellation (point 4 of the General Terms and Conditions).

4. PAYMENT AND CANCELLATION CONDITIONS

4.1. The guest has the right to cancel or partially cancel the reservation. Partial cancellation includes, but is not limited to, a reduction in the number of rooms booked or in the scope of services, provided that the conditions for a full cancellation or a “no-show” are not met (cancellation and partial cancellation hereinafter collectively referred to as ”cancellation”).

4.2. In the event of cancellation of the reservation by the guest, the provider shall be entitled to reimbursement of the cancellation costs (compensation) in accordance with these General Terms and Conditions, regardless of the reason for cancellation. The guest must notify the provider of the cancellation in writing. If the cancellation is not made in writing, the guest is deemed not to have cancelled the reservation.

4.3. Depending on the type of reservation made by the guest, the following payment and cancellation conditions apply:

a)  Individual bookings (up to 5 rooms)

Option 1: »FREE cancellation – payment at the hotel«

This payment and cancellation option is only valid for bookings of up to 5 rooms (individual bookings). You may cancel such a booking without any cancellation charges up to 72 hours prior to arrival.

In case of cancellation within 72 hours prior to arrival or in case of no-show, the first night will be charged. Payment at the hotel (at the reception) can be made by credit card or in cash (EUR only).

Option 2: »No refund option«

Non-refundable bookings require full prepayment at the time of booking, cancellation or modification of the booking is therefore not possible at a later date.

In the event that credit card details are incorrect or the card cannot be charged for other reasons, the provider has the right to cancel the reservation. If the reservation includes contact details, the provider will inform the guest and ask for new credit card information.

In the event of cancellation or modification of the reservation, the guest will be charged the full amount of the reservation.

If the guest does not show up for the booked service – does not report to the reception of the provider by the end of the day of the scheduled arrival – (so-called “no show”), the reservation is considered cancelled and the guest will be charged the full amount of the reservation, and the provider is free to dispose of the tourist facilities that were the subject of the reservation. The provisions of the previous sentence shall not apply where the guest informs the provider of the delay in a timely manner. In the event of delay, the guest shall be obliged to pay the full amount of the confirmed reservation.

Option 3: »Booking with advance payment«

The provider reserves the right to request payment of the advance payment whenever it is reasonable to do so (high number of enquiries, high season, etc.). In the event of payment of the advance payment within the agreed time limit, the reservation will be deemed confirmed.

In the event of cancellation made by the guest in writing within the agreed period, the guest is entitled to a full refund of the advance payment. If the guest cancels the reservation after the cancellation period, the amount paid will be retained by the provider.

b) Group bookings (more than 5 rooms)

For bookings of 6 or more rooms, payment of a 30 % deposit is required. The deposit is refundable up to 15 days before the arrival date, thereafter free cancellation is no longer possible and the deposit becomes non-refundable (cancellation fee).

4.4. After the reservation, the guest may change the name or the number of persons using the services, provided that such change does not exceed the total number of persons allowed for each room or conference or meeting room and does not affect the scope of the services provided by the provider, as defined in the price list of the provider.

5. PROVIDER’S RIGHT TO CHANGES AND CANCELLATION

5.1. In accordance with the applicable legislation, the provider reserves the right to cancel or change the reservation if extraordinary circumstances occur before or during the performance of the service that could not be expected, removed or avoided, and for the provider, these circumstances constitute a valid reason not to conclude the contract, if they existed at the time of the conclusion of the contract.

5.2. The provider may terminate the contract or withdraw from the contract and demand reimbursement of damages from the guest who violates the provisions of the contract, General Terms and Conditions, the House Rules or other binding regulations.

5.3. In case of cancellation of the contract by provider according to the previous point, the guest is not entitled to reimbursement of accommodation costs and is obliged to settle the entire value of the confirmed reservation.

5.4. In the event that, due to objective circumstances or force majeure, which is considered to be all unexpected and unforeseen events that occur independently of the will of the contracting parties and which the contracting parties could not foresee at the time of concluding this contract and in any way affect the performance of the contractual obligations, the provider cannot provide the service from the confirmed reservation, the provider can cancel the reservation or withdraw from the contract. In this case, the guest has the right to a full refund of the advance payment, or, in the case of a partially performed service, to a refund of a proportional part of the value of the reservation. The guest is not entitled to reimbursement of any other damages or costs.

6. PROVIDER’S RIGHT TO ACCESS AND ENTRY TO THE ROOM

6.1. We reserve the right to enter the room at reasonable times and for valid reasons.

6.2. Receptionists, maids and maintenance staff may enter the room for legitimate reasons, in particular for urgent maintenance and inspection, upon notice; in the absence of a guest, entry is permitted when accompanied by at least two persons.

7. TOURIST TAX 

7.1. The price of accommodation is increased by the amount of the tourist and promotion tax, determined by the Ordinance on the tourist and promotion tax in the Municipality of Nazarje (Official Gazette of the Slovene Municipalities, No. 52/2018, 11.10.2018).

7.2. In accordance with article 16 of the Act on the Promotion of Tourism Development (Official Gazette of the Republic of Slovenia, No. 2/04 as amended; hereinafter referred to as ZSRT-1), the guest is obliged to pay the tourist tax together with the payment for accommodation. Pursuant to Article 18 of ZSRT-1, the following are exempt from paying the tourist tax:

  • children up to the age of 7,
  • persons on the basis of submission of a photocopy of the decision of the competent authority, from which it is clear that the insured person (hereinafter referred to as: the insured) has a disability or a physical impairment, or a photocopy of a certificate or an expert opinion of the competent commission on the determination of disability or a physical impairment, or on the basis of a membership card of a disability organization,
  • children and young people on a basis on submission of a photocopy of the decision concerning the classification and guidance of children with special needs,
  • foreign citizens who are exempt from paying the tourist tax according to international regulations and agreements.

7.3. Young people between the ages of 7 and 18 have a 50% discount when paying the tourist tax.

8. SERVICE PRICE

8.1. A valid price list of the provider’s services in euros is published on the website [•] and is available at the hotel reception. The price list is also available in the hotel rooms. Published prices include VAT.

8.2. The price is valid per room, for the selected number of persons, on the selected dates.

8.3. Prices vary according to supply and demand. Breakfast is included in the price. Telephone, laundry and other accommodation services are not included.

8.4. The price also excludes daily lunch and dinner, which are only available at the guest’s discretion by prior agreement with the provider.

8.5. The provider reserves the right to change the published prices of its services at any time. The prices of the services for the guest and the provider are valid on the day the reservation is submitted.

8.6. Various payment methods are available to the guests, namely:

  • with cash at the hotel reception;
  • via bank transfer to the provider’s account (according to the offer/provisional invoice);
  • with a credit card.

9.ADDITIONAL OFFERS 

9.1. All additional offers are available on demand only and subject to availability.

10. RIGHTS AND OBLIGATIONS OF THE GUEST 

10.1. The guest undertakes to use all devices and equipment in the hotel (hotel room, or other premises) in accordance with these General Terms and Conditions, the House Rules, and with the diligence of a good owner. You can access the House Rules via this link: https://linasiresort.com/en/house-rules/.  

10.2. In the event of intentional or negligent damage to the provider’s devices, equipment or facilities, the guest is obliged to reimburse the entire resulting damage. In the event that injuries occur in the hotel, the guest must immediately notify the provider. In addition to the guest, all users of the hotel room or other service booked or used by the guest are responsible for all contractual obligations and compensation for any damage.

10.3. In the event of major stains or damage to our property, you agree to pay a cleaning fee of at least EUR 50 or the full cost of repairing/replacing the damaged equipment.

10.4. Upon arrival at the hotel, the guest is obliged to present valid personal documents to the provider at the reception and hand over a receipt for the paid service, a reservation receipt or a voucher.

10.5. Smoking is prohibited in the hotel premises. Smoking is allowed on the terraces, balconies and specially marked areas. In the event of smoking (regardless of substance) in a non-smoking area, we are entitled to charge a general cleaning fee of EUR 200.00 for the room or area and any associated damages.

10.6. Persons who are not previously announced in the reservation or registered at the hotel reception are not allowed to stay in the rooms. In the case of the stay or overnight stay of undeclared persons, the guest is obliged to pay and extra night for each undeclared person according to the price list, the cost of the tourist tax and to reimburse the provider for any other damages incurred as a result of the overnight stay of undeclared persons (possible penalties in infringement, inspection and other proceedings).

10.7. The night order and peace in the rooms and the hotel complex is valid between 10 pm and 6 am. Night curfew does not apply in the event of emergency maintenance interventions and force majeure. In the event of a violation of night order and peace, the Act on the Protection of Public Order and Peace (Official Gazette of the Republic of Slovenia, No. 70/06 as amended; hereinafter referred to as ZJRM- 1) is taken into account, and the provider also reserves the right to prematurely terminate the contract or the provision of services to the violator. The guest is not entitled to payment of compensation or a reduction in the price of the service (discount) due to disturbances of night peace and order.

10.8. In the event of the intervention of the provider or other service provider, due to the intentional activation of active fire protection systems when there is no reason for this, or if the alarm is triggered due to smoking or incorrect/negligent use of heating devices, or due to a violation of the night’s peace, the guest is obliged to settle the resulting damage in the amount of the costs of such an intervention.

10.9. The provider undertakes to take care of the safety of the guests and their property with the diligence of a good owner.

10.10. The guest is obliged to take care of his own safety and the safety of other people in the hotel, as well as the safety of his property, and to properly control the machines and devices he brings with him.

10.11. The provider, except for damage caused by its gross negligence, is not responsible for any direct or indirect damage, destruction, theft or loss of guests’ property or personal injuries to guests or users of the provider’s services that occur in any way during the use or stay in the hotel. In no case can the provider’s liability for damages exceed the contractual value.

11. PROTECTION OF PERSONAL DATA

11.1. The provider undertakes to protect all obtained data about the guest in accordance with the regulations on the protection of personal data.

11.2. The provider uses the guests’ personal data in its databases for the purposes of order execution and statistical processing, and the personal data may, in order to provide the ordered services, be disclosed or forwarded to other contractual partners of the provider who are properly registered for the processing of personal data and with whom the provider has concluded appropriate contracts on the processing of personal data, all for the purpose of correct execution of the order and ensuring the completion of contractual services.

11.3. Only in case of express consent, we will also use your data to inform you about the introduction of new or changes to existing services or products, special offers, prize games and useful information about our services or products, to prepare an individual offer or an offer adapted to your habits, or other marketing activities. This consent is not a condition for using the services.

11.4. The guest has the following rights regarding the processing of his personal data:

  • the right to request information about whether and which personal data we process;
  • the right to request that incorrect personal data be corrected, supplemented or changed;
  • in certain circumstances, you have the right to request the deletion of personal data or restriction of the processing of your personal data. The latter applies in particular to data that we process on the basis of your consent, but we have no legal interest, legal obligation, or are not necessary for the fulfilment of contractual obligations;
  • you can revoke your consent to the processing and use of your personal data in whole or in part at any time, all with effect for the future. The revocation of consent therefore affects the legality of data processing, which was carried out on the basis of consent until revocation;
  • the right to obtain your personal data in a structured, commonly used and machine-readable format and to forward this data to another controller,
  • you also have the right to complain to the competent supervisory authority if you believe that the processing of your personal data violates regulations. In the Republic of Slovenia, the competent supervisory authority is the Information Commissioner: https://www.ip-rs.si.

11.5. If you wish to exercise any of the above rights or have questions regarding your rights, and the protection of personal data, you can contact use via email: podpora@linasiresort.com. The provider’s detailed privacy policy can be found at https://linasiresort.com/en/privacy-policy/.

12. RESOLVING CLAIMS OR COMPLAINTS

12.1. The guest undertakes to immediately report any irregularities or deficiencies in the provider’s services to the provider:

  • in person at the hotel reception 
  • to the email address: info@linasiresort.com; 
  • by mail to the address: Linasi, družba za upravljanje, d.o.o., HOTEL LINASI RESORT, Lačja vas 22A, 3331 Nazarje, Slovenia.

12.2. In any case, the amount of possible compensation for the payment of which the provider would be responsible from any point of view is limited to the amount of the contractual value of the provider’s services.

12.3. Within 5 working days, the provider will provide the guest with a confirmation of the submitted complaint and inform guest about the procedure for settling his complaint. The provider will endeavour to provide a substantive response to the guest’s complaint within 15 working days, or within this period inform the user of the reasons for extending the response deadline.

13. OUT OF COURT RESOLUTION OF CONSUMER DISPUTES

13.1. In case of disputes arising from business dealings with consumers, the provider will try to resolve the matter quickly and amicably, taking into account consumer legislation and good business practices. 

13.2. In accordance with the Act on out-of-court settlement of consumer disputes, the guest has the option of online out-of-court dispute resolution.

13.3. The provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer may initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

14. FINAL PROVISIONS 

14.1. All possible disputes are resolved by the locally and factually competent court using Slovenian law without applying conflict of laws rules.

14.2. The General Terms and Conditions have the character of a contract and are an integral part of the contract on the execution of the provider’s service.

14.3. The provider reserves the right to change the content of the website and these General Terms and Conditions at any time and without prior notice.

14.4. These General Terms and Conditions are valid until revoked or until new terms and conditions are published.

Nazarje, 13 December 2024

GENERAL TERMS AND CONDITIONS FOR THE RENTAL OF ELECTRIC BIKES AND EQUIPMENT
1. GENERAL PROVISIONS 
1.1. These General Terms and Conditions for the rental of electric bikes and equipment (hereinafter: General Rental Terms) define the conditions for renting and using electric bikes and equipment, as well as the obligations of the lessor and the lessee.
1.2. These General Rental Terms constitute a contract and form an integral part of the Rental Agreement for an electric bike (hereinafter: Rental Agreement), concluded between Linasi, družba za upravljanje, d.o.o., Lačja vas 22A, 3331 Nazarje (hereinafter: lessor) and the person who made a reservation or order for bike rental (hereinafter: lessee).
1.3. In addition to these General Rental Terms, bike rentals with the lessor are governed by the official price list of the lessor, the Rental Agreement, and the properly completed and signed Handover Report, which forms an integral part of the Rental Agreement. Bike rental is subject to payment; the rental price list and other related costs are available via the electronic link: [•].
1.4. By making a reservation or using the bikes, the lessee agrees to be bound by these General Rental Terms and confirms that, upon making a reservation or signing the Rental Agreement, they are fully informed of and understand their content. These General Rental Terms are available at www.linasiresort.com or at the reception of Linasi Resort
1.5. The lessor will make every effort to ensure the accuracy and timeliness of the information on its website but does not assume liability for their accuracy, completeness, or any potential damages resulting from published information.
1.6. “An integral part of these General Terms and Conditions is also the provider’s currently valid price list of services.”

Lessor’s details:

Linasi, družba za upravljanje, d.o.o.

Lačja vas 22A 3331 Nazarje

Email: info@linasiresort.com

Tel. : +386 40 833 331

Company registration number: 9682473000

VAT ID and Tax number: SI 89066774

2. DEFINITIONS
2.1. “Bike” means the electric bikes and cycling equipment owned by the lessor. References to “bike” in these General Rental Terms include both the electric bike and cycling equipment, unless explicitly stated otherwise in context.
2.2. “Lessee” means any person who has submitted a valid order for bike rental in oral, written, or electronic form (hereinafter: reservation or order), uses the lessor’s bikes, or has made payment for the bike rental.
2.3. “Rental location” means the place where the rental agreement is concluded, and where the bike is picked up and returned, namely Linasi Resort, Lačja vas 22A, 3331 Nazarje.
2.4. “Handover Report” is a document in which the lessor and lessee establish and confirm the condition and characteristics of the bike upon pickup and return.
3. CONCLUSION OF THE AGREEMENT, PICK-UP AND RETURN TIME
3.1. The contractual relationship is concluded when the lessor and the lessee complete and sign the Rental Agreement and the Handover Report.
3.2. The Rental Agreement and Handover Report are provided and completed at the rental location. If either document is incomplete, the lessor may request the lessee to complete it. If the amendment is inappropriate, the lessor may unilaterally terminate the contractual relationship in accordance with these General Rental Terms.

3.3.

Bike pickup: from 8.00
Bike return: until 17.00

3.4. Notwithstanding the above, a customer may rent a bike for multiple days
4. RENTAL PROCEDURE
4.1. The customer submits a rental request by sending an inquiry to info@linasiresort.com The inquiry should include the desired number of bikes, pickup time, and number of rental days. Based on availability, the lessor will send the customer an email confirming the reservation (reservation confirmation).
4.2. The customer may also place a rental order physically by visiting the rental location. In this case, it is recommended to check availability in advance.
4.3. For online reservations, the customer visits the rental location at the agreed time, presents the reservation confirmation and a valid ID, agrees on the rental details, signs the Rental Agreement and Handover Report, and pays the required deposit.
4.4. For physical reservations, the customer visits the rental location during working hours, presents a valid ID, agrees on the rental details, signs the Rental Agreement and Handover Report, and pays the required deposit.
5. PAYMENTS AND SURCHARGES
5.1. Bike rental is paid upon conclusion of the Rental Agreement at the rental location. Payment may be made in cash or by card.
5.2. Upon bike pickup, the lessee must pay a deposit of EUR 50.00 per bike. The deposit can only be paid in cash.
6. CONDITIONS OF USE
6.1. The lessee must present a valid ID for identification purposes and must provide truthful information when concluding the Rental Agreement.
6.2. The lessee who will use the rented bicycle must meet the conditions required by the lessor’s representative at the rental office for a valid rental.
6.3. Only adults may rent and use bikes. Minors may use a bike only when accompanied by an adult who signs the Rental Agreement and assumes responsibility for any damage caused to the bike, themselves, or third parties.
6.4. The lessor’s representative may refuse to deliver a bike if the person appears unfit to ride, as prescribed by traffic regulations, or for any other justified reason.
6.5. Repeated violations of these Terms by the same lessee entitle the lessor to deny further rentals temporarily or permanently.
7. BIKE PICK-UP INSTRUCTIONS
7.1. When the bike is handed over for rental, the lessee and the lessor’s representative shall inspect the bike together. Upon pickup, by signing the Handover Report, the lessee confirms the bike is in good working condition or acknowledges any minor wear that results from normal use and does not pose a risk to safe operation. The lessee must immediately notify the lessor of any defects on the bike or cycling equipment observed before leaving the rental location.
7.2. A lessee who receives the bike in good and technically sound condition must return it to the agreed location in the same condition (allowing for normal wear, such as expected dirt on the bike).
7.3. The lessee agrees to return the rented bike on time and no later than the agreed deadline as stated in the Rental Agreement. In case of late return, the lessee will be charged a fee equal to the full daily rental rate of EUR 45.00 per day.
8. BIKE RETURN INSTRUCTIONS
8.1. Upon return of the bike and/or equipment, the lessee and the lessor shall complete and sign the Handover Report, recording any damages to the rented items. If the lessee refuses to sign the Handover Report or disagrees with the lessor’s findings, the lessor has the right to act in accordance with these General Rental Terms, particularly regarding compensation and deposit.
8.2. A lessee who returns the rented bike or equipment in non-working or damaged condition may exchange it for another fully functional one until the rental period expires, provided they immediately inform the lessor of the reasons for the damage. Such an exchange depends on the availability of bikes and equipment, regardless of whether the replacement has different features. If no replacement is available and less than two hours remain in the rental period, the lessor is not obliged to refund any amount. Otherwise, the lessee will receive a proportional refund. The lessor applies these rules only if the damage was not caused intentionally or through improper handling by the lessee.
8.3. The deposit will be returned in full if the rented bike is returned undamaged and on time.
8.4. If the deposit does not cover the repair or replacement of the bike, the lessee is obliged to fully compensate the lessor for the damage incurred.
9. CONDITIONS OF BIKE USE
9.1. Use of the bike is entirely at the lessee’s own risk. The bike may only be used as a normal means of transport in regular road traffic and in a manner consistent with recreational cycling. The lessee must handle the bike and cycling equipment with care and as a responsible user.
9.2. Use of the bike requires appropriate physical fitness. By signing the Rental Agreement and related documents, the lessee accepts full responsibility for being physically, mentally, and cognitively capable of operating the bike, thereby assuming liability for any damage resulting from lack of ability.
9.3. The lessee must follow the user instructions and comply with applicable traffic regulations. The lessor is not liable for consequences (e.g., damages, fines, penalties) arising from improper use of the bike or equipment or failure to comply with traffic regulations by the lessee.

9.4. The lessee is obliged to: 

  • use the service with due care, caution, and prudence in accordance with these General Rental Terms;
  • supervise the bike and lock it whenever left unattended;
  • handle the bike to prevent damage, destruction, or loss.

9.5. Improper use includes but is not limited to: 

  • any use of the bike in a way that endangers the lessee or third parties;
  • dismantling or attempting to dismantle the bike or any part of it;
  • use of the bike or equipment in sports events;
  • commercial use, subletting, or lending to third parties unless explicitly agreed;
  • riding under the influence of alcohol, prohibited substances, or any substances impairing the ability to operate the bike;
  • any other comparable misuse.
9.6. If the bike or equipment malfunctions due to wear or a technical fault, repair costs are covered by the lessor, subject to agreement between the lessee and the lessor.
9.7. All interventions on the bike without prior approval of the lessor are prohibited; repair costs will not be recognized in such cases.
10. LESSEE LIABILITY AND DAMAGE PROCEDURES
10.1. During the rental period, the lessee is responsible for any incident or damage caused to themselves, third parties, or third-party property through use of the lessor’s bike. The lessee is also fully liable for any fines resulting from violations, regardless of when the notice of the offense is received.
10.2. In case of malfunction, the lessee must immediately notify the lessor at +386 833 331 to jointly decide on further action. If the malfunction was not caused by the lessee and is repaired at an authorized service center with prior agreement, the lessee must present the original invoice issued in the lessor’s name. Only in this case will the lessor reimburse the repair costs.
10.3. For damage caused by improper use of the bike or equipment, the lessee must pay compensation equal to the repair cost, based on the official spare parts and service price list of authorized service providers.
10.4. If the lessee steals, fails to return, or irreparably damages the bike or equipment, they must compensate the lessor in the amount of a new bike and equipment, according to the supplier’s or authorized dealer’s current price list.
10.5. If the bike is not returned on time and the lessor is not informed of the delay, the lessee is deemed to have unlawfully appropriated it. The lessor is entitled to notify the police and other competent authorities.
10.6. If a third party steals the bike or equipment from the lessee, the lessee must provide the lessor with a copy of the police report and a statement of the incident and pay compensation equal to the value of a new bike or equipment (considering normal wear) within 5 days. The deposit will only be refunded if the stolen items are recovered. Otherwise, the amount is retained as agreed compensation. The lessee remains fully liable until the lessor receives the police report.
10.7. If the bike or equipment is damaged in a traffic accident investigated by the police, the lessee must provide the lessor with a copy of the police report. If the accident was not caused by the lessee or due to improper or negligent use, the damage will be covered from the deposit paid upon pickup.
11. TERMINATION OF AGREEMENT
11.1. In the event of a lessee’s breach of any provision of these General Rental Terms, the Rental Agreement, or the Handover Report, the lessor has the right to immediately terminate the agreement and repossess the rented bike or equipment.
11.2. The lessee may terminate the Rental Agreement at any time and return the bike (equipment) to the lessor if the bike or equipment has a defect that prevents safe and uninterrupted use, and the lessor has no replacement bike or equipment available. In such case, the lessor shall refund the rental fee and any additional charges proportionally to the period during which the lessee was unable to use the bike (equipment).
11.3. If, during the rental period, the lessor finds that the bike is being used contrary to these General Rental Terms, the lessor may unilaterally terminate the rental. In such case, the lessee is obliged to return the bike immediately.
12. COMPLAINTS AND CLAIMS

12.1. The lessee agrees to immediately notify the lessor of any irregularities or deficiencies in the lessor’s services:

  • in person at the rental location;
  • by email: info@linasiresort.com
  • by mail: Linasi, družba za upravljanje, d.o.o., HOTEL LINASI RESORT, Lačja vas 22A, 3331 Nazarje.
12.2. The lessor will confirm receipt of the complaint within 5 working days and will keep the lessee informed about the handling of their complaint. The lessor will strive to provide a substantive response within 15 working days or, if that is not possible, inform the lessee of the reasons for any extension of the response deadline.
13. GOVERNING LAW AND JURISDICTION
13.1. These General Rental Terms, the Rental Agreement, and the signed Handover Report are governed exclusively by the laws of the Republic of Slovenia, without reference to conflict-of-law rules.
13.2. Any disputes arising from the performance or consequences of these General Rental Terms shall first be resolved amicably, in accordance with good business practices. If no agreement is reached, jurisdiction shall rest with the competent Slovenian court, taking into account the rules of subject-matter and territorial jurisdiction.
14. OUT-OF-COURT DISPUTE RESOLUTION
14.1. In accordance with the Act on Out-of-Court Settlement of Consumer Disputes, the lessee has the option of online dispute resolution via the following link: https://consumer-redress.ec.europa.eu/index_en.
14.2. The lessor does not recognize any provider of out-of-court dispute resolution as competent for resolving a consumer dispute that the consumer may initiate in accordance with the Act on Out-of-Court Settlement of Consumer Disputes.
15. FINAL PROVISIONS
15.1. If any provision of these General Rental Terms is found to be null, invalid, or unenforceable, such provision shall be considered null, invalid, or unenforceable, but the remaining provisions shall remain valid and enforceable.
15.2. The lessor reserves the right to amend the website content and these General Rental Terms at any time without prior notice.
15.3. These General Rental Terms are valid until revoked or replaced by new terms.

Nazarje, 27. 8. 2025